FAQ
Unlimited Data Plan Usage Guidelines
Our Unlimited Data Plans are intended for travelers and mobile businesspeople who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.
Examples of Regular Roaming Usage
✅ Streaming music or video a few hours a day – OK!
✅ Using social media apps like WhatsApp, Instagram, and TikTok – OK!
✅ Browsing the internet, email, and messaging throughout the day – OK!
✅ Using Mobile Hotspot for your laptop or tablet to join Zoom calls – OK!
✅ Connecting to your corporate VPN for regular business usage – OK!
Examples of Usage That May Be Limited
❌ Downloading huge files from a server – Better to use Wi-Fi.
❌ Uploading/downloading an entire library of photos or music – Better to use Wi-Fi.
❌ Using the Mobile Hotspot as a router or proxy for multiple computers – Better to use Wi-Fi.
❌ Connecting to a TV and streaming video 12 hours a day – Better to use Wi-Fi.
❌ Using the connection for BitTorrent or P2P file sharing uploads – Better to use Wi-Fi.
Network Acceptable Use Policy (AUP)
Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks.
We’re Here to Help!
This guide is meant to act as a guideline for users who may want to use high amounts of data for specialized applications. If you are a normal user, you should have no problems using our Unlimited Data Plans. Should you have any questions about your specific use case, please don’t hesitate to contact us!
What is the return policy?
If your data plan doesn’t work or can’t be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.
Any Prepaid eSIM plan which consumes more than 10% of the plan’s fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.
Is WiFi Hotspot / Internet Sharing included with eSIM plans?
Wi-Fi Hotspot Compatibility
Apple & Android
The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.
Troubleshooting Wi-Fi Hotspot
If you are unable to access Wi-Fi Hotspot on your device with a Maya Mobile eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.
Local Network Restrictions
The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.
Can you activate an eSIM on more than one device?
Each eSIM can be installed on only one device. If you have other devices that need mobile data, you have two options:
- Turn on Mobile Hotspot / Internet Sharing on your phone (if supported in your country), and connect your other devices using the broadcasted Wi-Fi network.
- Purchase an additional eSIM for each extra device.
Can I cancel any time?
Does Datasky offer physical SIM cards?
Currently we only offer eSIM data plans, so if your device is not eSIM compatible, unfortunately we cannot provide service to you.
Does an eSIM replace your current cell phone plan?
No. Smartphones that support eSIM data plans use them alongside traditional cellular plans. eSIM plans are designed to be used as an add-on to your main phone plan, and they do not provide a phone number for calling or SMS.
Will I get a local phone number with an eSIM?
Our eSIM plans do not include a local phone number, but don’t worry!
After activating your eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees.
How secure is eSIM data?
eSIM Security
eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.
eSIM data plans are ideal for all applications, from calls and texts to email, web browsing, video conferencing, and corporate VPN connectivity.
Network Security
Our network provides end-to-end encryption, keeping data safe in transit between your device and its destination.
Are there any additional fees?
Our eSIM data plans are prepaid, and the prices you see are inclusive of all taxes and fees. We will never charge you roaming fees or other charges with our data plans.
Your Local Carrier
Our eSIM data plans are intended to replace your local carrier’s roaming plan and prevent any additional roaming charges. When the eSIM is installed correctly, typically your local carrier will not charge any additional roaming fees.
- Roaming Data Charges: Will not be charged as long as the eSIM is installed and configured correctly, and Data Roaming is turned off on your regular phone plan.
- International Call Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).
- International SMS Charges: May be charged by some carriers even when using Wi-Fi calling with the eSIM data connection (not common).
Please note that we does not interact with your home carrier, and we have no control over your phone plan. It is always best to contact your carrier for more information about their roaming fees when using a secondary data plan.
Is there a way to activate an eSIM without a QR code? (Iphone)
If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device.
Follow the steps below to request your eSIM activation code:
- When you purchase your eSIM you will receive a manual activation code by ( email, Whatsapp message and SMS )
- Copy the activation code, and enter it on your device when prompted.
How to use the Manual Activation Code
IOS/Iphone Installation
- Open Settings and go to Cellular (it may be called Mobile or Mobile Service)
- Under Cellular Plans, tap Add eSIM. Your phone’s camera will open.
- Tap Enter Details Manually near the bottom of the camera screen.
- Enter the SM-DP+ Address shown in your account.
- Enter the Activation Code shown in your account.
- Do not enter a Confirmation Code. It’s not required.
- Tap Next in the top right and follow the prompts to continue the eSIM installation.
Note: If you receive an error like “Unable to Activate eSIM,” it’s possible that the eSIM is already installed on your phone!
Is there a way to activate an eSIM without a QR code? (Android)
If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device.
Follow the steps below to request your eSIM activation code:
- When you purchase your eSIM you will receive a manual activation code by ( email, Whatsapp message and SMS )
- Copy the activation code, and enter it on your device when prompted.
How to use the Manual Activation Code
Android 13 / Pixel Installation
- Open Settings
- Go to Network and Internet
- Look for SIMs, and tap the + icon
- Tap Download a SIM instead? near the bottom of the screen
- On the message that appears, tap Yes, then tap Next. The phone’s camera will open.
- Tap Need help? at the bottom of the screen
- On the ‘Help adding a network’ screen, underneath ‘Having trouble scanning your QR code’, you can tap Enter it manually.
- Now enter the Manual Activation Code exactly as it appears in your Maya Mobile account.
- Follow the steps on the screen to confirm the new data plan.
Can I keep using my phone number with an eSIM?
Can you make calls with an eSIM?
Yes! After activating your eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees.
Can you have multiple eSIM packages installed on your phone?
Multiple eSIM Data Plans
Yes, most eSIM-compatible devices support multiple eSIM data plans installed at the same time.
Please note that only one physical SIM and one eSIM can be active at a time (also called Primary and Secondary Data Plan). You can toggle eSIM Data Plans on/off to switch your Secondary Data Plan, without deleting each eSIM.
How do you add more data to an existing eSIM?
You can add more data to an eSIM at any time by using top up feature at mydatasky.com
How long does it take for a new eSIM to activate?
eSIM Activation
Typically it takes less than 20 seconds to activate new eSIM data plans on our partner networks, depending on the coverage in your location. When you receive your activation email with your QR code, it is ready to activate!